Guaranteed Ecobike quality

Ecobike bicycles are trusted by thousands of customers due to their excellent price-to-quality ratio, efficient drives, and reliability. Ecobike has over 15 years of experience in manufacturing, selling, and servicing electric bicycles. Unlike many brands on the market, we offer local, professional service and continuous access to spare parts even for older models, making Ecobike electric bicycles enjoyable for many years.

All the Ecobike products are protected by 2-years limited warranty. The warranty card, user manual, and warranty conditions are included with the purchased bicycle. Please familiarize yourself with the manual, safety rules, and warranty conditions before starting to use the bicycle, especially before performing the initial service inspection.

Warranty Terms and Conditions

1. Definitions:

• “Warranty” refers to the rights and obligations arising from these Warranty Terms and the Civil Code of the Republic of Poland,
• “Warranty Card” is the document containing information about the Product to which these Warranty Terms and Conditions apply,
• “Product” - refers to an electric bike whose name, model, factory number, battery number, and other necessary information have been specified in the Warranty Card,
• “Manufacturer” refers to EcoBike Sp. z. o. o. (Ltd.), ul. Osiniecka No. 108, 54-530 Wrocław, entered into the Register of Entrepreneurs of the National Court Register kept by the District Court for Wrocław Fabryczna in Wrocław, 6th Commercial Division of the National Court Register under the KRS number: 0000715499, NIP: 8943124748, REGON: 369401457,
• A “Service Station” is a bicycle workshop authorized by the Manufacturer, the name, address and telephone number of which are provided at the time of each service by the Warrantor or the Manufacturer. Addresses are available on the Manufacturer’s website www.ecobike.pl
• “Seller” is the entity that sold the Product. The product’s name, model, serial number, battery number and other necessary information are listed on the Warranty Card. The Seller becomes the Warrantor upon sale of the Product.
• “Warrantor” is the entity, whose action of sale of the Product has resulted in the availability of the product for use.
• A “Beneficiary” (of the Warranty) meaning a person entitled under the Warranty is the person who purchased the Product from the Seller, as well as each subsequent owner of the Product that has an associated Warranty Card. A Beneficiary has effectively acquired the right to exercise the Warranty,
• A “Repair” means activities aimed at removing a defect in the Product covered by the Warranty, performed by the Warrantor, Service Station or Manufacturer.

1. The warranty period for the Product offered by the Warrantor begins at the date of purchase (the date on the original proof of purchase is decisive) and amounts to:

• 24 months, or
• 12 months after the Product has been purchased by a business that uses the product for profit.

1. The basis for accepting the claim during the warranty period is a valid and complete Warranty Card together with proof of purchase. A Warranty Card is invalid unless it contains all the following information: the bike model, frame number, battery number, date of sale, and stamp or signature of the Seller.
2. The Beneficiary is obliged to perform an inspection of the Product after the total distance run is between 70 km and 120 km, at the Seller’s premises or any service point chosen by the Buyer. Addresses of Service Points are available on the Manufacturer’s website www.ecobike.pl. The cost of such inspection shall be paid by the Beneficiary. Failure to inspect the Product results in the loss of the Warranty for mechanical components. The inspection should be confirmed by an appropriate entry in the Warranty Card with a signature and stamp of the service point.
3. The Warranty does not cover the following:

• components that are subject to wear through use: tires, brake pads, brake cables, saddle, handlebars grips, wheel centring, pedals, expected wear of the chain, sprockets, and expected wear of battery (determined based on an expert opinion).
• components that have been damaged by impact or mechanical damage, including a broken derailleur dropout, paint chipped as a result of rough handling of the Product, damaged crank threads, or burnt-out lightbulbs.
• elements damaged through misalignments, such as steering and hub cones

1. The Beneficiary loses their right to exercise the Warranty in the following cases:

• using the Product contrary to its intended purpose. This includes bicycle acrobatics and extreme sports
• damaging the Product mechanically
• storing the Product in inappropriate way
• failing to regularly perform the required bike maintenance, including lubrication of mechanical parts of the bike
• attempting to protect the Product against damage inappropriately or using inappropriate materials.
• using the Product in ways conflicting with the user’s manual.
• damaging the Product in an unfortunate event (such as a traffic accident).
• failing to perform the obligatory inspection of the Product at the start of its life (point 4 of the Warrant Conditions).
• attempting to repair the bicycle themselves or allowing unauthorised people to perform repairs or maintenance.

1. The Beneficiary is charged with the following responsibilities:

• ensure the working conditions of the bike and that the necessary alignments are performed when necessary.
• check for play in the bike’s fasteners and remove that play when necessary.
• check the tire pressure and pump the tires when necessary.
• to keep the Product clean, in particular the chain, sprockets and other moving parts.

1. Regarding the battery, the following instructions should be followed:

• After the first use and after the battery has not been in use for a considerable amount of time, it should be drained completely and recharged to the maximum capacity.
• A drained battery should be recharged within 24 hours.
• In case the Product will not be used for a considerable amount of time, the battery should be fully charged, removed, and then stored.
• If the Product is not regularly used, charge the battery once a month.

1. Product defects or damage encountered during the Warranty period should be reported to the Warrantor immediately, not later than within 14 days from the date of their appearance. If the defect is not reported to the Warrantor within the specified period, the Beneficiary loses the right to further claims. The product in which a defect has been found should be immediately taken out of use. Its further use is dangerous and may lead to further damage to the Product. The Guarantor is not liable for damages resulting from the use of a defective Product.
2. The need to repair the Product should be reported to the Warrantor, who will assess the extent of the required repairs. The assessment is carried out based on guidelines laid out by the Manufacturer, which are the same for all users of a given Product. The Beneficiary is obliged to deliver the defective Product to the Seller in person or with help of a courier, with the cost and risk of shipment borne by the Beneficiary. Recognition of the warranty claims of the Beneficiary results in reimbursement of the shipping costs incurred by the Beneficiary. Then the Warrantor will reimburse the market costs of delivering the goods to the place indicated by the Warrantor and will cover the cost of returning the Product to the Beneficiary. The Product submitted for consideration should be clean of soil, sand and other dirt.
3. The warranty procedure begins when the Product arrives at the Seller or the Producer or the Service Center designated by the Manufacturer (if the Person entitled under the Warranty is not able to deliver the Product to the Seller). The Warrantor undertakes to perform the warranty service within 14 working days from the date of receipt of the Product. If the defect requires a longer diagnosis or a transfer of the Product or its part to the Manufacturer, the Warrantor reserves the right to extend the above-mentioned period of 14 days by the time necessary to consider the complaint. The beneficiary will be notified of the necessity to extend the deadline by the Warrantor before the end of the 14th day, counted from the date of delivery of the Product to the Service Center.
4. The Warranty covers a free-of-charge removal of the defect by repairing physical defects of the components, as well as design, assembly or material defects revealed in the course of normal use. If the necessary repairs are impossible, the Warranty covers the replacement of the faulty component with a component free from defects.
5. The warranty covers the entire Product as well as its parts, except in cases listed in points 5 and 6 of the Warranty Conditions. The warranty period is extended by the period of Product malfunction. The same applies when only a particular part is repaired.
6. The obligation to deliver the Product to the Beneficiary after its repair rests with the Warrantor. The exact date (by specifying the date and time) for the delivery of the Product by the Warrantor will be agreed upon jointly by the Beneficiary and the Warrantor. The Beneficiary must collect the Product in which the defects covered by the Warranty have been removed in the agreed time frame. Otherwise, the Beneficiary shall bear the costs of re-delivery of the Product by the Warrantor.
7. In the event of an unfounded warranty claim, all costs related to its consideration shall be paid by the Beneficiary. In particular, the Beneficiary will cover the costs of transport, the cost of travel and working time of service technicians according to the Warrantor’s rates, material costs, rental of the service equipment, as well as the cost of business trips according to the applicable rates, including accommodation costs of service employees. The Beneficiary will settle the above-mentioned costs based on a VAT invoice. If applicable, the service costs also include the distance travelled, travel time and working time of the technician. In addition, the Beneficiary, if the claim is unfounded, will also cover further costs incurred by the Warrantor to consider the complaint, such as costs of an expert consultation.
8. To the extent permitted by law, the Warranted and the Manufacturer are not liable for loss or damage, for loss of any benefits, loss of use of the Product, loss of Product functionality, loss of potential contracts, loss of potential transactions, loss of revenues or anticipated savings, increased costs or expenses, and for any other indirect, resultant or special loss or damage.
9. In the case of a legal dispute arising from the Warranty, Polish law applies exclusively.
10. Disputes between the parties that may be contractually bound by sales or other contracts to which these Warranty Conditions would apply will be resolved solely by the court of law local to the Warrantor or the Manufacturer.
11. In the case of non-compliance of the sold item with the contract, the buyer is entitled to legal protection measures on the part of and at the expense of the seller, as referred to, among others, in the Act of May 30, 2014 on Consumer Rights (Journal of Laws of 2020, item 287, as amended) and the Civil Code of April 23, 1964 (Journal of Laws of 2022, item 1360, as amended).
12. The Warranty does not exclude, limit or suspend the application of rights under the provisions on non-compliance of the sold item with the contract. The Beneficiary may exercise their rights due to non-compliance of the sold Product with the contract independently of the rights arising from the warranty.